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Privacy Policy

Privacy Policy

As SENA PROJE TASARIM MİMARLIK İNŞ. DEKORASYON ve TURİZM SAN. ve TİC. LTD. ŞTİ. (“SENNACITY HOTEL”), we value the privacy of our guests and the users who visit our website, and we take all necessary measures to protect your personal data. This Privacy Policy explains what information we collect from you while using our website at www.sennacity.com, how this information is processed, stored, and protected.

Personal Data Collected

Through our website and contact forms, the following personal data may be collected:

  • Full Name

  • Phone number

  • Email address

  • Content of your messages and requests

  • Cookies (IP address, browser information, session information, etc.)

Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

  • Receiving your reservation and communication requests and responding to you

  • Evaluating your requests and complaints

  • Fulfilling our legal obligations

  • Conducting customer satisfaction activities

  • Improving the security and performance of our website

Storage and Security of Personal Data

Your personal data is stored in secure environments in accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and relevant legislation.

All necessary technical and administrative measures are taken against the risk of unauthorized access, loss, or misuse.

Transfer of Personal Data

Your personal data may be transferred only in cases required by legal obligations or by the provision of services, to:

  • Authorized public institutions and organizations,

  • Official authorities,

  • Our technical service providers.

Other than these cases, your data is not shared with third parties.

Cookies

Cookies are used on our website to improve the user experience. Through cookies, we can remember your preferences and measure website performance. You can disable cookies at any time through your browser settings.

Your Rights

Pursuant to Article 11 of the KVKK, you have the following rights:

  • To learn whether your personal data is processed,

  • If processed, to request information regarding such processing,

  • To learn whether it is used in accordance with its purpose,

  • To request correction if it is incomplete or incorrectly processed,

  • To request deletion or destruction under the conditions stipulated by law,

  • To know the third parties to whom the processed data is transferred,

  • To object to processing,

  • To request compensation if you suffer damages.

Contact

For any questions or requests regarding our privacy policy, you may contact us:

SENA PROJE TASARIM MİMARLIK İNŞ. DEKORASYON ve TURİZM SAN. ve TİC. LTD. ŞTİ.

SENNACITY HOTEL

İstiklal Mah. Adalar Sk. No:1 Odunpazarı / Eskişehir

Phone: +90 (222) 333 05 05

Email: info@sennacity.com