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KVKK Privacy Notice

SennaCity Hotel KVKK Privacy Notice

Sena Proje Tasarım Mimarlık İnş. Dekorasyon ve Turizm San. ve Tic. Ltd. Şti. (“SennaCity Hotel” or the “Hotel”), acting as the data controller, attaches importance to the protection of your personal data within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”).

This notice has been prepared to inform you about the purposes and legal grounds for processing your personal data collected via our website at www.sennacity.com, the parties to whom such data may be transferred, retention periods, and your rights.

Personal Data Processed

Through the contact form on our website and the WhatsApp button, the following data you submit to us are processed:

  • Name, Surname

  • Phone Number

  • Message content

  • Data within the scope of WhatsApp correspondence

Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

  • Responding to your requests, complaints, and suggestions,

  • Managing communication and customer relations,

  • Improving customer satisfaction,

  • Fulfilling legal obligations,

  • Carrying out marketing, campaign, promotion, and information activities (SMS, WhatsApp, email messages, digital advertising targeting, etc.).

Legal Grounds for Processing Personal Data

Your personal data is processed in accordance with the following legal grounds:

  • KVKK Art. 5/2 (c): Establishment or performance of a contract,

  • KVKK Art. 5/2 (ç): Fulfillment of legal obligations,

  • KVKK Art. 5/2 (f): Protection of our legitimate interests,

  • Explicit consent (KVKK Art. 5/1): For marketing, advertising, and campaign communications, where applicable.

Transfer of Personal Data

Your personal data:

  • May be accessed only by hotel employees and agencies working with the hotel,

  • May be shared with official authorities in cases of legal obligation,

  • If you provide explicit consent, may be uploaded to advertising targeting systems via overseas service providers such as Meta and Google.

Method of Collection

Your personal data is collected electronically via:

  • The contact form at www.sennacity.com,

  • The WhatsApp contact button.

Retention Period and Disposal Policy

Your personal data:

  • Is retained for as long as the business relationship continues for communication and marketing activities,

  • For data that must be retained due to legal obligations, it is stored for the periods prescribed by relevant legislation, and thereafter disposed of by deletion, destruction, or anonymization methods.

Cookies

Only strictly necessary cookies required for the operation of the website are used on our website. For detailed information, please review our Cookie Policy.

Your Rights Under KVKK

Pursuant to KVKK Art. 11, you have rights such as learning whether your personal data is processed, requesting correction, requesting deletion, withdrawing your consent given for marketing purposes, and objecting to processing.

Application Procedure

You may submit your requests regarding your rights:

  • In writing,

  • Via registered electronic mail (KEP) or secure electronic signature,

  • By email to info@sennacity.com.

Your applications will be finalized free of charge within a maximum of 30 days.

Address: İstiklal Mah. Adalar Sk. No:1 Odunpazarı / Eskişehir

Phone: +90 222 333 05 05

Email: info@sennacity.com

Web: www.sennacity.com